Terms and Conditions
1. Travel Information
When making a reservation, clients are responsible for providing accurate and complete journey details, including:
Exact pick-up time
Pick-up and drop-off locations
Flight number (for airport transfers)
Number of passengers
Clients should allow sufficient travel time, taking into account traffic conditions, roadworks, and weather.
JM Executive shall not be held responsible for any delays resulting from incorrect or incomplete information provided by the client.
Confirmation of a booking constitutes acceptance of these Terms and Conditions.
2. Booking Policy
Bookings are accepted via:
Online reservation
Email
Telephone
JM Executive does not accept responsibility for any arrangements made directly with drivers.
A booking is considered valid only once confirmed by:
Email
Telephone
Text message
Cancellations must be made using the same method as the original booking.
3. Vehicle Capacity
Each vehicle operates under strict licensing and insurance regulations.
Passenger limits must not be exceeded
Children are considered individual passengers
4. Pricing & Rates
Hourly Hire
E-Class: from £50 per hour
V-Class: from £75 per hour
S-Class: from £75 per hour
Minimum booking: 4 hours
Included mileage: 10 miles per hour
Additional Time Charges
Additional time beyond the booked duration:
E-Class: £50 per hour
V-Class: £75 per hour
S-Class: £75 per hour
Charged in 15-minute increments.
Additional Mileage
Mileage exceeding the included allowance:
E-Class: £2.80 per mile
V-Class: £3.50 per mile
S-Class: £3.50 per mile
Waiting Time
Waiting time is charged based on the applicable hourly rate.
Seasonal Pricing
Rates may increase during peak periods:
Christmas (24th–26th December)
New Year (31st December – 1st January)
Easter
Price adjustments may be up to 100%.
Important Pricing Notes
Prices are based on vehicle type
Pricing is not dependent on passenger count
Parking, tolls, airport fees, and similar charges are payable by the client
For an exact quotation, clients are encouraged to contact JM Executive directly.
5. Driver Arrival & Waiting Time
Drivers will arrive 15 minutes prior to the scheduled pick-up time.
Airport Pick-Ups
60 minutes waiting time included
Additional Waiting Charges
Beyond 60 minutes: £45 per hour (15-minute increments)
Non-airport delays: £10 per 15 minutes
6. Cancellations & No-Shows
Free cancellation up to 24 hours before pick-up
Cancellations within 24 hours → full charge applies
No-show → full charge applies
For premium vehicles (Sprinter, Rolls Royce):
Full payment required upon booking or 7 days prior
7. Payments
All payments must be made:
At booking, or
Minimum 48 hours prior to travel
Accepted methods:
Card payment
Bank transfer
Cash payments only if pre-agreed (GBP).
JM Executive does not store credit card details.
8. Customer Communication
Clients must inform JM Executive immediately regarding:
Delays
Amendments
Cancellations
Failure to communicate may result in booking cancellation with full fare retained.
9. Pick-Up Procedure
Drivers will wait at the agreed meeting point.
If the client cannot locate the driver, they must contact JM Executive Head Office immediately.
Leaving the location without notice will be treated as a no-show.
10. Additional Charges
Clients are responsible for:
Parking fees
Airport charges
Tolls / congestion fees
Bridge / gate charges
These charges may not appear in automated quotations.
11. Lost Property
Lost items will be stored for one month.
Unclaimed items may be disposed of.
12. Complaints
Complaints should be directed to the Head Office via:
Email
Telephone
JM Executive will investigate and respond promptly.
13. Privacy Policy
JM Executive respects client privacy and complies with applicable data protection regulations.
We do not share client data with third parties.
Stored information may include:
Contact details (phone/email)
Payment data is processed securely via third-party providers (e.g., Stripe).
Contact Details
JM Executive Chauffeur Service
📞 +44 (0) 20 3689 6821
📧 j.m@jmexecutive.co.uk